Online hotel receptionist course with work placement included

The hotel receptionist course is designed to train professionals who can run reception and deal directly with guests in tourist accommodation. This online course prepares you to take on key duties such as checking guests in and out, managing bookings and handling the administrative side of reception in hotels, guesthouses and hostels.

During the course you will learn to handle sales and booking processes, communicate effectively with customers, and organise and coordinate reception services. You will also be trained in etiquette management and occupational risk prevention so you can do your job professionally and safely within the hospitality sector.

This course is especially aimed at people who want to join or strengthen their professional profile in the tourist accommodation sector. Studying online lets you learn at your own pace, while the included work placement gives you real-world experience and improves your job prospects.

Key course details: a total of 700 hours, online format with a professional work placement included, and a price of 480 €. With this course, you will be ready to work in different types of tourist accommodation and develop the skills you need to provide quality service to guests.

This course gives you the knowledge and skills to work effectively as a hotel receptionist, meeting guests' needs and handling the administrative and sales tasks of the role. By the end, you will be able to:

• Manage room bookings and other accommodation services efficiently.
• Design and carry out sales initiatives aimed at attracting and retaining customers.
• Communicate with and look after guests and users in hospitality and tourism properly.
• Organise and provide the reception service following established protocols.
• Apply the administrative and invoicing procedures specific to the role.
• Manage etiquette and corporate image at the reception of tourist accommodation.
• Take part in occupational risk prevention, fulfilling the role of middle manager.
• Supervise and coordinate management and quality processes in the accommodation departments.

Module 1. Sales initiatives and booking management in accommodation

Study how to manage room and service bookings, as well as plan and carry out sales initiatives to attract customers and boost sales.

1.1 Managing room bookings and other accommodation services

Learn to record, amend and monitor bookings efficiently, ensuring customer satisfaction.

1.2 Designing and carrying out sales initiatives in accommodation

Discover how to create sales campaigns and strategies aimed at increasing occupancy and improving profitability.

1.3 Communication and customer service in hospitality and tourism

Develop the skills to interact with customers and meet their needs in a professional, friendly manner.

Module 2. Reception and customer service in tourist accommodation

Explore in depth how to organise and deliver the reception service properly, with particular attention to communication, etiquette management and workplace safety.

2.1 Organising and providing the reception service in accommodation

Learn the procedures for managing guest check-in and check-out and organising the establishment's reception.

2.2 Communication and customer service in hospitality and tourism

We reinforce personalised service techniques to improve the guest experience at reception.

2.3 Etiquette management

Learn to apply protocols and standards of conduct that uphold the image and professionalism of the establishment.

2.4 The middle manager's role in occupational risk prevention

Understand reception's role as middle manager in risk prevention, looking after workplace safety.

Module 3. Managing the accommodation departments

Study the administrative and quality processes in the departments that make up the accommodation area, to optimise how they run.

3.1 Management processes in the accommodation departments

Learn to coordinate and supervise the activities of the departments responsible for accommodation and guest services.

3.2 Quality management processes in hospitality and tourism

Learn about the quality systems and standards applied in the sector to ensure customer satisfaction and continuous improvement.

Once you have completed the hotel receptionist course, you will be able to apply for positions in hospitality and tourism that involve dealing directly with customers and managing accommodation. The most common jobs include:

• Hotel receptionist.
• Receptionist in guesthouses and hostels.
• Reservations agent in tourist accommodation.
• Customer service supervisor in hotels.
• Accommodation services coordinator.

Sectors and companies

• Hotels and hotel chains.
• Guesthouses and boarding houses.
• Tourist hostels and travellers' residences.
• Travel and tourism agencies.