Hotel head housekeeper course

The hotel head housekeeper course prepares you to coordinate and supervise housekeeping in guest rooms and public areas of accommodation establishments. During the course, you will acquire essential skills for organising services, maintaining quality and ensuring guest satisfaction in hotel settings.

You will learn to manage people and material resources, oversee cleaning, maintenance and room presentation processes, and apply the administrative and planning techniques specific to the housekeeping department. You will also cover the fundamentals of health and safety at work and first aid, which are vital for effective, safe management.

This course is aimed at people interested in hotel management who want to develop organisational, planning and leadership skills in housekeeping. The online format lets you combine study with other activities, giving you flexible access to up-to-date content.

Lasting 300 hours and priced at €150, this course provides thorough preparation for taking on the responsibilities of a head housekeeper, making the most of resources and improving service quality. It is ideal for anyone who wants to specialise in hospitality and boost their career prospects in the accommodation sector.

This course equips you to master the all-round management of a hotel's housekeeping department, from coordinating staff to monitoring service quality. Key objectives include:

• Gain an in-depth understanding of the head housekeeper's duties and the responsibilities of the team under their supervision.
• Manage housekeeping staff effectively, fostering a productive, professional working environment.
• Plan and organise the cleaning, maintenance and presentation of guest rooms and public areas.
• Apply administrative techniques to control inventory, purchasing and maintenance in the department.
• Ensure safety and occupational risk prevention, implementing protocols and first aid.
• Promote tidiness and cleanliness to deliver an excellent, satisfying guest experience.
• Manage service quality and drive continuous improvement in the department and across the establishment.

Module 1: Housekeeping organisation and customer service

This module covers the organisational structure and management of the housekeeping department in accommodation establishments, as well as communication and customer service in hospitality and tourism, and occupational risk prevention for middle managers.

1.1 Efficient organisation of housekeeping in accommodation establishments

Learn to organise and run housekeeping services, from administrative processes to space planning, inventory control and the maintenance of facilities and equipment, with particular attention to safety.

1.2 Communication and customer service in hospitality and tourism

This unit teaches effective communication techniques and customer service protocols, as well as protocol management and event organisation in tourism establishments.

1.3 The middle manager's role in occupational risk prevention

Learn the fundamentals of health and safety at work, the middle manager's role in prevention, preventive measures, types of risk and first aid in the hotel environment.

Module 2: Monitoring housekeeping processes

This module covers all the processes involved in cleaning, maintaining, laundering and presenting guest rooms and public areas, ensuring compliance with hygiene and safety standards.

2.1 Cleaning and preparing guest rooms and public areas

Master the selection and use of equipment and techniques for cleaning and preparing rooms and public areas, ensuring hygiene and safety.

2.2 Managing laundry, ironing and linen repairs in accommodation establishments

Learn to analyse, carry out and monitor the washing, ironing and repair of linen and textiles used in the establishment.

2.3 Décor and ambience in guest rooms and public areas

Learn the key aspects of furniture, décor and ambience to create pleasant, functional spaces in the housekeeping area.

Module 3: Managing rooms division departments

This final module goes into depth on the planning and financial management of accommodation-related departments, as well as staff management and quality management.

3.1 All-round management of accommodation departments

Learn to plan, control budgets, analyse costs and productivity, organise teams and use specialist software to run the accommodation area.

3.2 Quality management in hospitality and tourism

Learn about quality culture, management processes and quality control in tourism services and products, ensuring an excellent guest experience.

The hotel head housekeeper course opens the door to excellent job opportunities in the hospitality and tourism sector, especially in accommodation services management. Graduates will be ready to take on positions of responsibility supervising and coordinating housekeeping and ancillary services.

• Hotel head housekeeper
• Head of the housekeeping department
• Supervisor of cleaning and maintenance services in accommodation establishments
• Housekeeping staff coordinator
• Quality manager for accommodation services

Sectors and companies

• Hotels and hotel chains
• Tourist and residential accommodation
• Resorts and tourist complexes
• Companies providing cleaning and maintenance services to the hospitality sector